Transform Your Outdoor Paradise

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Privacy Policy

Effective Date: January 1, 2026

Information We Collect

We collect information you provide directly to us, such as when you contact us through our website, request services, or communicate with us. This may include your name, email address, phone number, property address, and project details.

How We Use Your Information

We use the information we collect to provide landscaping and gardening services, respond to your inquiries, send service updates, and improve our services. We may also use your information to comply with legal obligations and protect our rights.

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information with service providers who assist us in operating our business, but only to the extent necessary to provide services to you.

Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

Your Rights

You have the right to access, update, or delete your personal information. You may also opt out of receiving marketing communications from us at any time.

Contact Us

If you have questions about this Privacy Policy, please contact us at [email protected] or (602) 338-2847.

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Terms of Service

Effective Date: January 1, 2026

Service Agreement

By engaging True North Gardening for landscaping services, you agree to these terms. All services are provided subject to written estimates and contracts that specify scope, timeline, and pricing.

Payment Terms

Payment terms are specified in individual service contracts. Generally, we require a deposit before beginning work and final payment upon completion. Late payments may incur additional fees.

Service Warranty

We warrant our workmanship for 90 days from completion. Plant warranties vary by species and are specified in service contracts. We do not warrant against damage caused by weather, pests, or improper maintenance.

Liability Limitations

Our liability is limited to the cost of services provided. We are not responsible for indirect damages, including but not limited to lost profits or consequential damages.

Property Access

Clients must provide safe access to work areas and notify us of any hazards. We are not responsible for damage to underground utilities not properly marked.

Cancellation Policy

Service cancellations must be made in writing. Cancellation fees may apply based on work already completed and materials ordered.

Dispute Resolution

Any disputes will be resolved through binding arbitration in Phoenix, Arizona, under Arizona state law.

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Disclaimer

Effective Date: January 1, 2026

Service Limitations

While we strive to provide high-quality landscaping services, we cannot guarantee specific outcomes due to factors beyond our control, including weather conditions, soil quality, water availability, and natural plant variations.

Plant Survival

Plant survival depends on many factors including proper watering, soil conditions, weather, and ongoing care. We provide guidance for plant care but cannot guarantee plant survival beyond warranty periods specified in service contracts.

Seasonal Variations

Garden appearance and plant performance naturally vary by season. Desert plants may appear dormant during certain periods, which is normal and does not indicate poor health or service failure.

Permits and Regulations

Clients are responsible for obtaining necessary permits and ensuring compliance with local regulations, HOA requirements, and utility easements unless specifically agreed otherwise in writing.

Third-Party Services

We may recommend third-party services such as tree removal or hardscape installation. We are not responsible for the quality or performance of services provided by other contractors.

Environmental Factors

Arizona's desert climate presents unique challenges. Extreme weather events, drought, or unusual seasonal patterns may affect landscape performance despite proper installation and maintenance.

Consultation Accuracy

Estimates and consultations are based on visual inspection and available information. Hidden conditions discovered during work may require additional services at additional cost.